Parlour Terms of Service

Effective Date: August 13, 2026

These Terms of Service ("Terms") govern your access to and use of the Parlour mobile application (the "Service"), operated by Singh Technologies LLC, an Ohio limited liability company ("Parlour," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to create an account or use the Service. By using the Service, you represent that you meet this requirement and that all information you provide is accurate.

2. The Service

Parlour is a marketplace that connects customers with independent beauty-service Providers for booking and paying for beauty services. Parlour is not a beauty-services company. Providers are independent businesses or individuals, not employees, agents, or partners of Parlour. Parlour does not perform, supervise, or guarantee the quality of any service booked through the Service.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to keep it up to date. You may not create an account on behalf of someone else without authorization, and you may not maintain more than one active account.

4. Bookings and Payments

Booking. When you book a service through Parlour, you agree to pay the listed service price plus an applicable service fee, shown to you before you confirm the booking.

Payment processing. All payments are processed through Stripe, Inc. By booking a service, you authorize Parlour to place a hold on your payment method through Stripe for the total amount shown at booking. Your payment method is not actually charged at that point — it's only charged once the Provider accepts your request. If the Provider declines, or doesn't respond before the hold expires, the hold is released and you're never charged.

Service fee. Parlour charges a service fee on each booking to cover payment processing costs. This fee is disclosed to you before you confirm any booking, and is non-refundable once your booking is accepted by the Provider — including if you later cancel (with or without a cancellation fee applying, see below), if a Provider marks you as a no-show, or if the appointment otherwise doesn't happen for reasons other than the Provider cancelling. If the Provider cancels a confirmed booking, the service fee is refunded to you along with the rest of your payment, per the Cancellations section below.

Provider payouts. Providers are paid out through Stripe Connect, net of Parlour's commission. Providers are responsible for their own tax obligations arising from amounts they earn through the Service.

Cancellations. Each Provider sets their own cancellation policy, which is shown to you before you confirm a booking with that Provider. A Provider may choose to charge no cancellation fee at all, or may set a cancellation window (for example, 24 hours before your appointment) and a fee, charged as a percentage of the service price, if you cancel within that window. Whether or not a cancellation fee applies, the service fee described above is never refunded once a Provider has accepted your booking. Where a Provider has set a cancellation-fee policy, we charge the applicable fee to your payment method on the Provider's behalf if you cancel late; where a Provider has not set a policy, you may cancel without an additional cancellation fee (the service fee still applies once accepted, as above). If a Provider cancels a confirmed booking, you are not charged anything, and if any amount was already charged for that booking, it — including the service fee — is refunded to you in full.

No-shows. Separately from the cancellation policy above, each Provider may also set their own no-show policy: a grace period after your appointment's start time (for example, 15 minutes), and a fee, charged as a percentage of the service price, if you haven't shown up by then. This is a distinct policy from cancellations, shown to you before you confirm a booking alongside the cancellation policy, and may be set, left unset, or configured differently from it. As with cancellations, the service fee is never refunded once a booking has been accepted, regardless of whether a no-show fee applies. A Provider may only mark you as a no-show, and only after their configured grace period has actually passed for that appointment; a Provider cancelling your booking outright is always treated as a Provider cancellation above, never as a no-show, and never charges you a fee.

General. A booking request is only created once your payment method is successfully authorized; if authorization fails or isn't completed, no booking is created. A booking is only actually charged once a Provider accepts it. Outside of a Provider's cancellation fee, no-show fee, or a Provider-initiated cancellation, Parlour is not obligated to issue refunds, but may do so at our discretion, including to correct an error on our part.

5. Provider Terms

If you register as a Provider, you additionally agree that:

• You are solely responsible for the accuracy of your listed services, pricing, availability, cancellation and no-show policies, and portfolio content.
• You may only mark a customer as a no-show once your configured grace period for that appointment has actually passed, and only if you've set a no-show policy — marking a customer as a no-show that didn't occur, or to work around the limits of your own cancellation policy, is a violation of these Terms.
• If you cancel a booking after it's been accepted, the customer is refunded in full, including the service fee — but because Parlour has already paid Stripe's processing cost on that booking, you authorize Parlour to charge you an amount equal to the service fee for that booking, debited directly from your connected Stripe account balance.
• You must hold any licenses, permits, or certifications required by applicable law to provide the services you list.
• You are an independent contractor, not an employee of Parlour, and are solely responsible for your own business operations, insurance, and tax obligations.
• Parlour may make listings, reviews, or portfolio content visible to customers as part of operating the Service.

6. Prohibited Conduct and Content Moderation

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Harass, threaten, or abuse other users
• Post content that is obscene, discriminatory, or infringes another's rights
• Attempt to circumvent payments by transacting outside the Service for a booking initiated through Parlour
• Misrepresent your identity or qualifications

You can report or block other users within the app. We may review reports, remove content, and suspend or permanently ban accounts that violate these Terms, at our discretion and without prior notice, particularly in cases involving safety, harassment, or fraud.

7. Messaging

In-app messages are intended solely for coordinating bookings. We may access message content to investigate reports, enforce these Terms, or provide customer support, as described in our Privacy Policy.

8. Intellectual Property

The Service, including its design, software, and branding, is owned by Singh Technologies LLC and protected by applicable intellectual property laws. You retain ownership of content you upload (such as portfolio photos or messages), but you grant Parlour a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content as necessary to operate the Service.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. PARLOUR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, AND DOES NOT GUARANTEE THE QUALITY, SAFETY, OR LEGALITY OF SERVICES OFFERED BY PROVIDERS. YOU BOOK AND RECEIVE SERVICES FROM PROVIDERS AT YOUR OWN RISK.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SINGH TECHNOLOGIES LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING FROM YOUR USE OF THE SERVICE OR ANY SERVICES BOOKED THROUGH IT. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PARLOUR IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100.

11. Indemnification

You agree to indemnify and hold harmless Singh Technologies LLC from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your interactions with other users, including any services booked or provided through the Service.

12. Dispute Resolution — Binding Arbitration

Please read this section carefully. It affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

YOU AND SINGH TECHNOLOGIES LLC EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. Arbitration will be conducted on an individual basis only.

You may opt out of this arbitration agreement within 30 days of creating your account by emailing tavin@singhtechnologies.net with your name and account email, stating that you opt out of arbitration.

13. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles, except to the extent superseded by the Federal Arbitration Act as to Section 12.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by other reasonable means before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Termination

We may suspend or terminate your account at any time, with or without notice, for conduct that violates these Terms or that we believe is harmful to other users, us, or third parties. You may stop using the Service and request account deletion at any time.

16. Contact Us

Singh Technologies LLC
Email: tavin@singhtechnologies.net